Privacy Policy

At Medic Online, we are committed to preserving your privacy and safeguarding your personal data. This Privacy Policy describes our practices for protecting your personal information and your rights under the law.

Table of Contents:

1. Collection and Use of Personal Information
2. Your Rights and Access to Information
3. Obtaining Consent
4. Disclosure of Information
5. Automated Data Collection and Interactions
6. Third-Party Services
7. Protecting Your Personal Information
8. Age Requirements
9. Updates to Privacy Policy
10. Information Commissioner's Office
11. Contact Details

1. Collection and Use of Personal Information

We gather personal details such as your name, address, and email address when you make a purchase, register with us, or participate in activities like customer surveys, competitions, or providing feedback. Your computer's IP address is also collected when you visit our store to help us understand your browser and operating system.

We use this information to process orders, manage accounts, and, with your permission, send you promotional emails about our store, new products, and other updates.

2. Your Rights and Access to Information

You may request a copy of the personal information we hold about you by emailing support@mediconline.uk. Please let us know if you believe any of your information is incorrect or needs updating.

3. Obtaining Consent

We assume you consent to our collection and use of your personal information when you provide it for transactions, credit card verification, order placement, delivery arrangements, or returns. For secondary purposes, such as marketing, we will directly ask for your explicit consent.

You may withdraw your consent at any time by emailing us at support@mediconline.uk.

4. Disclosure of Information

We may share your personal information if required by law or if you breach our Terms of Service. Otherwise, we will not disclose or sell your data to third parties without your active consent.

5. Automated Data Collection and Interactions

While you use our Site, we may automatically gather Technical Data related to your device, browsing behavior, and usage patterns. This data is collected through cookies and other similar technologies. Additionally, we may obtain Technical Data about you when you visit other websites and applications that utilize our cookies.

6. Third-Party Services

Our third-party providers only collect, use, and disclose your information as necessary to provide the services we request. However, payment gateways and other payment transaction processors may have their own privacy policies that apply to the information we provide them for purchase-related transactions. If you choose to transact with a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider is located.

When you leave our website, you are no longer governed by our Privacy Policy or Terms of Service. Clicking on links on our site may take you to other websites, and their privacy practices are not our responsibility.

If you complete questionnaires when requesting medical certificates, the information you provide will be shared with our third-party health practitioners, and you too consent to this. This information may include your name, contact details, delivery addresses, health details, allergies, and family medical history. We also keep records of your transactions, customer service notes, correspondence, survey responses, and reviews.

We do not collect your banking details, and we ask that you respect your family's privacy when providing their medical history by not including any identifying information.

If we process your personal information in connection with performing a contract or for a competition, we keep the data securely for eight years from your last interaction with us. We store clinical information on our systems, as well as account information about you, such as your name, login details, and summary of the services you have used, including any complaints you have made.

7. Protecting Your Personal Information

We take precautions to ensure your personal information is secure from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Credit card information is encrypted using SSL technology and AES-256 encryption. While no method of transmission or electronic storage is completely secure, we adhere to industry best practices and PCI-DSS requirements.

8. Age Requirements

By using this site, you confirm that you are the age of majority in your region or that you have provided consent for any minor dependents.

9. Updates to Privacy Policy

We may update this policy at any time, so please review it regularly. Changes take effect immediately upon posting on our website. If significant changes occur, we will notify you on this page. If our store is acquired or merges with another company, your information may be transferred to the new owners.

10. Contact Details

To access, correct, modify, or remove any personal information we hold about you, file a complaint, or request additional information, please reach out to us at support@mediconline.uk.